Oh, there's so little point in embarking on the course I have embarked upon, yet I have embarked upon it: the modern version of "go fight City Hall", "go argue with the BBC".I'm a huge BBC fan. I have to say this, because there are a very tiny but extremely loud minority of sociopaths, right-wing loonsacks and general hard-of-thinking fools who believe the BBC is biased to the right/left/centre, is too/not enough progressive, sucks up/insults the government, is anti/pro war, and would be better if scrapped so that Mr Murdoch's empire could have free rein and save us from any or all of these supposed ills. I am not one of those fuckwits. Certainly not: I actually think that the licence fee is too little and should probably double (and then be index-linked to the Sky subscription price, as a counterweight). But there's no denying that the current BBC management are failing, dismally, to manage the BBC very well on a number of levels. Whose idea was it to sack experienced, dedicated people in London in order to hire cheaper people in Salford? Whose idea was it that BBC-2 should be rudderless and seemingly without a reason to be? Whose idea was it to sell Television Centre like this was still 1994? Whose idea was it to cave in to everything and more a pro-Murdoch, anti-BBC government wanted without a fight? This lack of management has begun to filter down through the ranks. With nobody leading at the top, the middle management has got confused and the bottom management is operating without support, so much so that I've had reason to complain to the BBC twice in the last couple of months – and I almost never complain to the BBC, mainly because it's an exercise in futility, but also because, as I say, I'm a huge BBC fan. I've previously detailed how I complained to the BBC over a trivial – oh, go on then, anal – matter of them putting on-screen, at prime time, on BBC-1, wrong phone numbers. The promo makers – possibly Red Bee Media in these outsourced days, I don't know – grouped a London number as 0208 576 9785, when the code for London is 020 and the number therefore is 020 8576 9785. Anybody in London who doesn't know that 020 is the code would dial 576 9785 and wait for about 45 seconds before the schoolmistress BT voice broke in to tell them to check the number and dial again you idiot. I hoped that the BBC would accept this point and say that they'd try to get the numbers right in future. My mistake: they justified it instead. After careful research, the BBC has found that grouping numbers in "easy to remember" clusters is now policy. Of course, I had to get back to them (they make you go back to the website, jump through all the hurdles again and write your reply in a tiny box, possibly just for the lulz) and, tactfully or otherwise, call their bluff. If there has been research into such a preposterous subject, then please can they produce it, I asked. So they ignored me. Needless to say, I've put in a Freedom of Information request to attempt to unlock this research they claim to have done. I'm awaiting a reply, but if (when) that produces the reply "we can find no record of such research", then the next step is to take it to the BBC Trust: not because of the damn telephone numbers, but because the BBC, like everybody else, doesn't have carte blanche to lie to people when they can't find an actual justification for what they're doing. Who do BBC Complaints think they are, politicians? I was typing my FoI request while listening to BBC Radio 4's six o'clock news. Three quarters of the way through, their science correspondent came on with a package about exciting research done by the charity Diabetes UK that offered real hope for a cure for diabetes. Several paragraphs of about the detailed "scientific study" were read out before, in a classic "Paragraph 19 denial", the correspondent added that the "study" was of 11 people. Eleven people? Nothing scientific, nothing statistically significant, nothing of note at all can come from a study of 11 people. A beat later and he 'fessed up that, of those 11, only 7 had had a medium-term improvement in their condition. He then added a brief disclaimer hinting that the science wasn't up to much and the package ended. In short, the man had come on the radio and read out Diabetes UK's press release. I complained out loud Twitter and then directly to BBC Complaints – again in full knowledge that doing so will be futile and, on past evidence, knowing that they'll tell easy lies to make me go away. Interestingly, Diabetes UK saw my Twitter complaint. They were at pains to point out that they did think the research was important… but also that an 11 person study wasn't up to much and that they needed to ensure scientific rigour was evident in future; but particularly that my concern was valid and they hoped that the BBC would listen, which suggests a lot of things about that particular report, none of them flattering to the BBC. I await the reply from the BBC, even if it is just fobbing me off as I expect, with real interest – and will report back.